Contact Us
Got a question about a sweepstakes casino, a redemption you're trying to work out, or something on this site that doesn't add up? This page explains what we can help with and the best way to reach us.
What we can help with
Sweeps Sites is an independent research and comparison site focused on sweepstakes and social casinos, with a particular focus on how quickly platforms process redemptions of Sweepstakes Coins (or the equivalent currency). We're happy to hear from readers on things like:
- Corrections to a review, rating, or a listed welcome offer
- Questions about how a specific site's redemption process, eligible states, or age requirements are described on our pages
- Feedback on our comparison criteria or something you feel we've missed
- General suggestions for improving the site's content or usability
- Press, partnership, or advertising enquiries
What we can't help with
We are a media and review site, not a casino operator, payment processor, or regulator. That means we're not able to:
- Access, verify, or make changes to your account on any sweepstakes casino
- Process, expedite, or reverse a redemption request
- Refund a purchase of Gold Coins or similar virtual currency
- Resolve identity verification (KYC) issues or document upload problems
- Provide legal advice on whether a particular platform is permitted in your state
For any of the above, the operator's own support team is the right first stop — most sweepstakes casinos list a help centre or contact form directly on their site or inside the app. If your question is about whether a platform is available where you live, check the operator's published terms, since eligibility rules vary by state and change without much notice.
Before you get in touch
A few things are worth checking first, since they cover the questions we're asked most often:
- Minimum age: most platforms we cover require players to be at least 18, though some set the bar at 21 either company-wide or in specific states — always check the operator's own terms.
- No purchase necessary: legitimate sweepstakes casinos generally let you participate for free through an alternative method of entry, often a mail-in request, alongside the option to buy Gold Coins. Buying coins is never required to receive Sweepstakes Coins or redeem prizes.
- Redemption isn't instant: most operators apply minimum redemption thresholds and require identity verification (government ID, sometimes proof of address) before releasing a prize. Processing times differ by platform and by payment method.
- Availability by state: sweepstakes casinos aren't offered nationwide. Operators decide for themselves which states they serve, and some states have restricted or acted against this model. Always confirm current availability on the operator's own eligibility page.
If your question touches on any of these, our Responsible Gambling page and Terms and Conditions page cover the background in more detail and may answer it faster than waiting on a reply.
How our reviews stay independent
Sweeps Sites may earn a commission when readers click through to a listed site, but this never decides how a platform is ranked or reviewed. If you spot something in a review that reads as promotional rather than accurate, that's exactly the kind of message we want — tell us and we'll look into it. You can read more about how we work on our About Us page.
Reaching the team
Look for the contact or support link in your app, browser footer, or in any confirmation email you received when signing up to this site, and use that channel to send your message. Include the page URL and, where relevant, the sweepstakes casino you're asking about — it helps us track down the right context quickly. We read every message, though replies may take a little longer during busy periods, and we can't guarantee a response to every enquiry.